Refund policy
We want you to shop with confidence at Supplement Empire. That’s why we offer a 14-day return policy on eligible products, giving you 14 days from the date you receive your order to request a return.
Eligibility for Returns
To be eligible for a return, your item must:
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Be in the same condition that you received it — unopened, unused, and sealed, with all original packaging, labels, and seals intact
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Be accompanied by proof of purchase (receipt or order confirmation from supplementempire.com.au)
Items that have been opened, used, or are missing original packaging are not eligible for return.
To begin a return, please contact our customer service team:
📞 (02) 9797 1421
📧 service@supplementempire.com.au
Returns must be posted to:
Supplement Empire
144 Old Canterbury Rd, Summer Hill NSW 2130, Australia
Damaged or Incorrect Items
Please inspect your order upon delivery. If your item is damaged, defective, or incorrect, contact us immediately so we can resolve the issue as quickly as possible.
Non-Returnable Items
Due to health and safety regulations, we do not accept returns or issue refunds for:
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Change of mind
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Flavour or texture preferences
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Opened or used products unless there is a verified fault
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Items purchased on sale or clearance
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Gift cards
If you believe your product has a quality issue, please email our team with your order details and clear photos so we can assess the situation.
Exchanges
If you need a different item, the quickest way is to place a new order and request a return for the original item (if eligible). Once we receive and approve your return, we’ll process your refund.
Refunds
Once your return is received and inspected, we’ll notify you of the outcome. If your return is approved, a refund will be issued to your original payment method within 10 business days.
Please note that your bank or payment provider may require additional time to process and post the refund.
If more than 15 business days have passed since your return was approved and you haven’t received a refund, please contact us at 📧 service@supplementempire.com.au