Privacy policy

At Supplement Empire, we are committed to protecting your privacy and ensuring the security of your personal information. This policy outlines how we collect, use, and safeguard your data when you visit or make a purchase from our website.

Information We Collect

To provide a smooth and secure shopping experience, we may collect the following personal information:

• Full Name

• Delivery and Billing Address

• Email Address

• Phone Number

• Payment details (e.g. credit card information, only during transaction)

Please note: Credit card information is not stored. It is securely processed during checkout and immediately discarded after payment verification.

How We Use Your Information

We collect your personal information for the sole purpose of:

• Processing and fulfilling your orders

• Communicating with you about your order or delivery

• Providing updates about our products, promotions, or services (if you opt in)

• Responding to your queries or requests

• Ensuring a secure and personalised shopping experience

We do not sell, trade, or share your personal information with third parties, unless required by law.

Data Security

Your privacy is our priority. To protect your information:

• We use Secure Sockets Layer (SSL) encryption to safeguard all personal and payment data during transmission.

• All personal information is stored securely and only accessible to authorised Supplement Empire staff.

• Credit card information is used only during the transaction and is not stored on our servers.

Email Communications

We use your email address to:

• Confirm orders and provide delivery updates

• Respond to enquiries

• Share exclusive promotions or product updates (if you have subscribed)

We do not share your email address with any external parties. You can unsubscribe from marketing emails at any time.

Phone Communications

We may use your phone number to contact you only when necessary, such as:

• Resolving order issues

• Confirming delivery details

• Following up on customer support requests

Phone numbers are stored securely and never shared externally.

Your Rights

You have the right to:

• Access the personal data we hold about you

• Request corrections or updates to your information

• Withdraw consent for marketing communications

To exercise any of these rights, contact us at:
📧 service@supplementempire.com.au
📞 (02) 9797 1421